Vacancy

ITIL Change Manager (F/H)

Luxembourg Digital & IT Luxembourg On-site

TMC Luxembourg is looking for an ITIL Change Manager (F/M) for one of its clients.

About The Member Company

We are a global high-tech consultancy company with a team of entrepreneurial engineers, scientists, and digital experts from around the world. Together we form a fast-growing and proud community. We offer consultancy services to high-profile clients globally in diverse service areas, such as:

Technology & Engineering
Energy & Renewables
Life sciences & Pharma
Digital & IT

About this vacancy

We are looking for an **ITIL Change Manager** to ensure the smooth daily execution of the **change management process**. You will be responsible for compliance with procedures, the quality of implemented changes, and coordination between various stakeholders. Your role is central to managing operational risks, planning changes, and continuously improving ITSM processes, working closely with technical teams and the managers of other ITIL processes.

What we expect from you

Management and administration of the change management process in accordance with ITIL best practices
Ensuring the execution of the process as documented
Monitoring and analysis of performance indicators (KPIs)
Verification of the quality of submitted changes
Validation of change documentation:
- implementation steps
- risk mitigation measures
- blackout plans
- adherence to the change schedule
Analysis and inclusion of standard changes in the dedicated catalog
Review of unsuccessful changes to identify areas for improvement
Overall analysis of the change schedule to detect and prevent conflicts
Management of CAB agendas
Facilitation and validation of emergency changes
Presiding over CAB and eCAB meetings
Conducting retrospective reviews to evaluate compliance and adherence to schedules, aligning with a continuous improvement approach
Proven experience in ITIL Change Management and Service Management
Strong understanding of IT processes, technical environments, and operational risks
Excellent skills in stakeholder management, facilitation, and influence
Demonstrated abilities in conflict resolution and negotiation
Exceptional written and verbal communication skills
Analytical mindset, critical thinking, and strong team spirit
ITIL v4 Certification required

What you can expect from us

Why choose Employeneurship?

Our Employeneurship model is unique, a true innovation in the high-tech consultancy sector. It is THE working relationship of the 21st century for highly skilled technical professionals. It is based on five main pillars:

You will benefit from a permanent employment contract that offers stability and security,
You will learn to assess your value in the market and receive a share of the profits generated by your work through individual profit-sharing,
We will support you with personalized coaching and a dedicated training plan, enabling you to develop your entrepreneurial skills,
Our structure of technical competence cells will offer you a strong, meaningful, and relevant network of experts,
The Entrepreneurial Lab will be your playground to explore new ideas and perhaps participate in launching start-ups.

The 5 basic principles of employeneurship

A long-term working relationship

Enjoy the security of a long-term contract and a stable source of income while getting the opportunity to work at diverse projects.

Individual profit sharing

Full transparency. That’s it. For each of your projects, you know your hourly rate, your costs, and your individual performance-based profit sharing, all in order to stimulate your inner entrepreneur.

Business cells

Our employeneurs are grouped in business cells based on their technical expertise. They are small, focused and function as high-grade knowledge networks. And as buzzing communities of close colleagues.

YOUniversity

Every employeneur drives their own career. Together, we make a plan for personal and professional growth. Receive personal coaching and an extensive training budget to keep developing yourself and deliver outperformance at our clients.