Client Service Officer

Über diese Stellenbeschreibung

You will be part of the Client Service team, which manages all aspects of client interaction. This includes supporting client onboarding and due diligence, delivering training on new products, addressing functional and technical product-related inquiries, providing regular service reports, and handling any issues or incidents, such as service disruptions.

Was wir von Ihnen erwarten

Technical Skills

• Skilled in conveying technical concepts to both technical and business audiences 
• Ability to collaborate internally with technical specialists to convey client requirements and relay solutions efficiently
• Ability to perform basic programming tasks (Python or scripting languages) or configure AI bots to support/automate service activities
• Strong interest in technical matters related to API service offerings

Client Management & Communication

• Skilled in customer management with ongoing client interactions, including handling tense or difficult situations
• Excellent communication skills and a strong sense of diplomacy
• Strong organizational skills and comfortable with frequent context switching across multiple products and clients

Regulatory Knowledge & Analytical Skills

• Strong interest in regulatory topics, with the ability to comprehend, organize, and synthesize regulatory information
• Enjoys reading regulatory texts and demonstrates intellectual curiosity to analyze documentation, reports, and related materials to deepen understanding

Was Sie von uns erwarten können

We are truly unique thanks to our Employeneurship model which is a true innovation for the High Technology consulting business. It is the business relationship of the 21th century for high skilled technical professionals.

It is built around 5 main pillars : 

• You will have a permanent employment contract, offering you stability and security ; 
• You will get to know your market value and have a share in the profit your work generates thanks to the individual profit sharing ; 
• We will support you with a one-on-one coaching and trainings designed to help you develop your entrepreneurial skills ; 
• The competence cells structure, provides you with a strong meaningful and relevant network ; 
• The entrepreneurial lab : a playground for new ideas and a potential launching for start-ups