Spare Parts Coordinator

Über diese Stellenbeschreibung

You will be responsible for processing and following up on new of existing spare parts quotes and orders. You work closely together with a Customer Support Coordinator and Customer Care Manager. 

• Receive and process spare parts requests, being quotations, orders, return requests, delivery and price inquiries, from customers or internal organization
• Follow all parts requests through to their completion
• Prepare and follow up on spare parts quotations
• Communicate with supply chain on availability, delivery dates or other important matters related to spare parts delivery
• Escalate and resolve compromised service levels or customer expectations related to spare parts issues
• Provide information as required for spare parts forecasting and demand planning
• Plan and prepare spare parts packages for planned maintenance activities
• Be empathetic and work as an advocate for customers
• Ensure customers’ needs are met quickly and efficiently
• Communicate regularly with other individuals/departments within the organization
• Other duties assigned due to the need of the business

Was wir von Ihnen erwarten

• Bachelor degree in Supply Chain / Logistics
• Customer- and service-oriented person
• Administrative skills
• Good communication skills, stakeholdermanagement and long-term oriented relationship building

Was Sie von uns erwarten können

• A permanent contract, from day one
• A fixed salary based on your experience, supplemented with individual profit sharing based on your hourly rate
• Access to external coaches to support your personal and professional development
• 25 vacation days with the possibility to purchase extra leave days
• A team of Manufacturing Support professionals (from trainee to senior consultant) who are happy to help each other in their professional and personal growth.

Work entrepreneurship can begin at any stage of your career. Together we will explore which project best suits your ambitions and talents. Then we will set goals to achieve your growth as a professional. This path is different and unique for everyone. TMC will help you and thinks along with you to make it concrete.