Business Analyst (Customer Experience)

About this vacancy

The responsibilities of the first role will be:

·      Contribute to the delivery of Finance and Liquidity reports through data analysis, process analysis, specifications clarification, documentation for development use, and testing. 

·      Perform business analyses related to the topic.

·      Participate in functional testing activities.

The responsibilities of the second role will be:

·      Assist the FRR service in conducting self-assessments of local and group liquidity regulatory reports.

·      Help the FRR team define and qualify their business requirements.

·      Contribute to the enhancement of liquidity regulatory reports by performing data quality assessments, process analysis, specifications clarification, documentation for development use, and testing as a member of the delivery team.

·      Conduct business analyses focused on regulatory customer classification, the new definition of operational relationships, and issues identified during the self-assessment, while also participating in functional testing, particularly for regulatory customer classification.

The responsibilities of the third role will be:

·      Contribute to the delivery of Lending and Credit Risk reports through data analysis, process analysis, specifications clarification, documentation for development use, and testing. 

·      Perform business analyses related to the topic.

·      Participate in functional testing activities.

What we expect from you

The responsibilities of the fourth role will be: 

·      Participate to the delivery of QRM software & automate the market data retrieval into the banking system  

·      Aligne between management accounting and Market Risk Management department  

·      Solve potential incidents related to the MRM  

·      Participate in the testing and creation of solutions    

·      Create documents of the MRM process

Additionally, in these three roles, your main mission will be:

·      Attend the scrum meetings (stand up, refinement, review and retrospectives).

·      Maximize customer and business value while updating processes.

·      Monitor customer satisfaction, availability costs revenue and process quality.

·      Make sure all suggestions for improvements are backed up by data.

·      Understand all your products and customers' experience to ensure updates.

·      Suggest & develop new standards & processes to help improve products and monitoring.

·      Develop & update current distribution practices that set market standards.

·      Develop and implement the customer journey strategy, engage with stakeholders, and establish product/service, process, and channel policies that align with external regulations, as well as risk and compliance standards.

Requirements:

• Bachelor's or master's degree with at least 3 years of relevant experience.
• Knowledge of the banking sector is essential.
• Proficiency in SQL and data analysis.
• Familiarity with Finance Regulatory and Liquidity Reporting for the first and second role.
• Familiarity with Credit Risk for the third role.
• Strong analytical and judgment skills to identify, connect, and validate key information.
• Ability to manage a wide range of stakeholders with diverse priorities.
• A proactive and curious mindset.
• Commit to continuous learning and improvement.
• In-depth knowledge of customer business and banking processes, enabling you to make data-driven decisions that enhance performance.
• Experience working within an Agile framework, focusing on collaboration and team development.
• French and English are mandatory (written and spoken). 

What you can expect from us